FAQ
How does Onion Accelerator differ fundamentally from other accelerators on the market?
Onion Accelerator's primary difference from traditional accelerators lies in its underlying protocol. While most accelerators still use IPsec or IKEv2, Onion Accelerator fully utilizes the WireGuard protocol, which has only 4000 lines of code (over 600,000 for IPsec), delivering 3-5 times the transmission speed and significantly reducing battery consumption. Furthermore, Onion Accelerator's no-logs policy has been audited by Cure53, providing a fully transparent audit report that truly balances speed and security.
What operating systems and devices does Onion Accelerator support?
Onion Accelerator offers native clients for all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, and major Linux distributions (Ubuntu, Fedora, Debian, etc.). Additionally, Onion Accelerator provides detailed router setup instructions compatible with popular router firmware such as Asus, Netgear, and OpenWrt, allowing one configuration to secure all connected devices in your home.
What should I do if I'm not satisfied with Onion Accelerator and want a refund?
Onion Accelerator offers a 30-day unconditional money-back guarantee. Within 30 days of purchase, if you’re not satisfied with the service, simply contact our support team via online chat or email at support@vpnjs.net, and you can request a full refund without having to provide a reason. Refunds are typically processed back to your payment account within 1-3 business days.
What actual connection speeds can I expect with Onion Accelerator?
Onion Accelerator has over 3000 high-speed server nodes deployed globally. Actual test results indicate: average latency of under 30ms when connecting to Asia-Pacific nodes, approximately 80-120ms to North America nodes, and stable download speeds exceeding 500Mbps on gigabit broadband. Thanks to the efficiency of the WireGuard protocol, Onion Accelerator maintains stable and smooth connections even in complicated network environments.
What specific details does Onion Accelerator's no-logs policy include?
Onion Accelerator's no-logs policy encompasses all aspects: it does not log your original IP address, connection timestamps, websites or domains visited, DNS queries, or bandwidth usage data. All servers operate in a pure RAM environment, automatically erasing data upon physical reboot. This policy has undergone rigorous scrutiny by the internationally recognized security auditing firm Cure53, with the complete audit report available on Onion Accelerator's official website.
How do I set up Onion Accelerator on my router?
Onion Accelerator provides detailed router configuration tutorials supporting leading router firmware such as Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. The typical configuration steps include: 1) Log into your router's management interface; 2) Navigate to the acceleration client settings; 3) Import the configuration file provided by Onion Accelerator; 4) Enter your Onion Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically gain accelerator protection, without the need to install clients on each device.
Can Onion Accelerator be used to watch streaming content?
Yes, Onion Accelerator is specifically optimized for streaming performance. Our high-speed nodes can smoothly play 4K ultra HD video content. Onion Accelerator regularly updates the server IP pool to ensure a stable streaming access experience. However, please note that Onion Accelerator does not encourage users to violate any streaming platform's terms of service.
Will using Onion Accelerator reduce my internet speed?
Thanks to the efficient design of the WireGuard protocol, the impact of Onion Accelerator on internet speeds is minimal. In most cases, speed loss does not exceed 5-10% of your original bandwidth. In certain situations, if your ISP throttles specific traffic (like video streaming or P2P), using Onion Accelerator may actually improve speeds, as the encrypted connection prevents ISPs from performing deep packet inspection (DPI) and traffic identification.
Does Onion Accelerator support simultaneous connections on multiple devices?
Yes, the Lightning Version of Onion Accelerator supports up to 6 simultaneous device connections, while the Flagship Version supports up to 10 devices. This means you can use accelerator protection on phones, computers, tablets, smart TVs, and more without incurring additional charges. If you need to protect more devices, it's recommended to configure Onion Accelerator on your router, which secures all devices in your household with one setup.
How does Onion Accelerator protect my security on public WiFi?
Public WiFi is a high-risk scenario for hackers to steal data. Once connected to Onion Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, meaning that even if someone conducts a man-in-the-middle attack or sniffs the network on the same WiFi network, they cannot read your data. Onion Accelerator also offers an auto-connect feature that activates accelerator protection when it detects an insecure WiFi network.
Is Onion Accelerator's no-logs policy verified by a third party?
Yes, Onion Accelerator's no-logs policy has been independently audited by the internationally recognized security firm Cure53. The audit team conducted a comprehensive examination of Onion Accelerator's server infrastructure, codebase, and operational processes, confirming that Onion Accelerator does not log any personally identifiable user data. The complete audit report is publicly available on Onion Accelerator's official website.
Does Onion Accelerator support Linux systems?
Yes, Onion Accelerator offers a native command-line client for Linux, supporting major distributions like Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories, as well as manual installation of .deb or .rpm packages. The Linux client supports all core features, including the WireGuard protocol, split routing, and kill switch.
Does Onion Accelerator provide static IP addresses?
Yes, the Flagship Version of Onion Accelerator includes a dedicated static IP address. Static IPs are particularly useful for scenarios such as remote access to company networks or NAS, running online services that require a fixed IP, and avoiding CAPTCHA challenges triggered by frequently changing IP addresses. Static IPs are assigned exclusively to you and are not shared with other users.
How can I ensure that Onion Accelerator does not leak my IP address?
Onion Accelerator has robust leak protection mechanisms built in: DNS leak protection ensures that all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from exposing your true IP via the WebRTC interface; and IPv6 leak protection ensures that IPv6 traffic is also safeguarded. You can use the built-in leak testing tools in the Onion Accelerator client or visit third-party testing websites to verify your protection status.
Can Onion Accelerator handle internet interference?
Onion Accelerator's proprietary obfuscation protocol can disguise accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) technology. In environments with strict network restrictions, Onion Accelerator's obfuscation mode can help users breach interference and restore access to the free internet. However, please note that Onion Accelerator promotes the responsible use of accelerators in compliance with local laws and regulations.
What payment methods does Onion Accelerator accept?
Onion Accelerator supports various secure payment methods including Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payments can provide additional anonymity. All payment channels are processed through PCI DSS-certified secure gateways, ensuring your payment information is safe.
Where are Onion Accelerator's servers located?
Onion Accelerator has over 3000 servers deployed in more than 80 countries and regions globally. Major coverage areas include: North America (over 30 cities in the US and 5 in Canada), Europe (25 countries including the UK, Germany, France, the Netherlands, Switzerland, etc.), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India, etc.), South America (Brazil, Argentina, Chile, etc.), and the Middle East and Africa (UAE, South Africa, Turkey, etc.).
Does Onion Accelerator offer browser extensions?
Yes, Onion Accelerator provides browser extensions for Chrome and Firefox. The browser extension runs lightweight and only encrypts traffic within the browser (not affecting other applications). It's particularly useful for quickly switching IP locations, such as for cross-border shopping comparisons. The browser extension also has built-in WebRTC leak protection and ad-blocking features.
How can I contact Onion Accelerator's customer support team?
Onion Accelerator offers multiple customer support channels: 1) 24/7 online chat—visit Onion Accelerator's official website for real-time conversations with customer support, with an average response time of under 2 minutes; 2) Email support—send an email to support@vpnjs.net, typically receiving a reply within 24 hours; 3) Help Center—containing hundreds of detailed tutorials and troubleshooting guides. Our customer support team provides bilingual assistance in both Chinese and English.
How does Onion Accelerator's ad-blocking feature work?
Onion Accelerator's Lightning and Flagship versions come with built-in ad-blocking and malicious site protection. This feature operates at the DNS level, maintaining a blacklist of over a million rules to prevent the loading of ad trackers, malicious domains, and phishing sites right at the DNS resolution stage. This method is more efficient than traditional browser ad-blocking plugins, as it stops unwanted connection requests at the network layer.